At KickVault, we want you to be happy with your jersey. If there’s an issue with your order, contact us and we’ll help resolve it.
Returns and exchanges
You may request a return or size exchange within 7 days of delivery. For returns due to sizing or change of mind, the jersey must be unworn, unwashed, and unused, with its original tags and packaging.
Size exchanges are subject to availability. If your requested size is unavailable, you may choose an eligible refund.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the issue. We will arrange an appropriate replacement or refund and cover the necessary return shipping costs.
An unboxing video may help us investigate, but it is not required to submit a claim.
Personalised jerseys
Jerseys customised with names, numbers, or other personalisation cannot be returned for change of mind or customer-selected sizing errors. This restriction does not apply to defective, damaged, incorrectly customised, or misdescribed items.
How to request a return
Email madhavydvvv@gmail.com with:
Your order number.
The item you wish to return or exchange.
The reason for your request.
Photos, where relevant.
Please contact us before sending your item back. We will provide return instructions and the return address.
Return shipping
KickVault covers return shipping when an item is damaged, defective, incorrect, or not as described.
For sizing or change-of-mind returns, customers pay return shipping. Any additional shipping charge for an exchange will be disclosed before you confirm it.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will be initiated within 5–7 business days to the original payment method. Your bank or payment provider may take additional time to credit the amount.
For cash-on-delivery orders, approved refunds will be made through an agreed bank transfer or UPI payment.
For change-of-mind returns, original delivery charges are non-refundable. Where the return results from our error or a defective item, applicable delivery charges will also be refunded.
Order cancellations
Contact us as soon as possible to request cancellation. Orders can be cancelled before dispatch, provided customisation has not started. Once dispatched, the return process applies.
If we cancel an order because an item is unavailable, we will refund the full amount paid.
Your consumer rights
This policy does not limit your rights under applicable Indian consumer protection laws. The conditions and time limits for voluntary returns do not override remedies available under those laws.
Contact us
Email: madhavydvvv@gmail.com